TMA Advantage: Physician Services Gets Satisfaction

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Cover Story Sidebar -- October 2000

Another important element of your health care team's quality initiatives is the patient. After all, the patient's satisfaction with the care provided by you and your staff is your ultimate goal.

Texas Medical Association Physician Services has produced the following materials, which are free to TMA members, to help you and your staff win big with your patients and earn high marks for quality:

Patient satisfaction surveys that collect information from your patients regarding everything from the accuracy of the directions to your clinic to the quality of care your patients received.
Staff training to improve your staff's courtesy.
A one-page checklist, developed by the TMA Physician-Patient Advocacy Committee, that allows you to report to TMA specific incidents that demonstrate barriers to quality care. TMA Physician Services staff will then work with you to advocate for appropriate resolution and to safeguard your responsibility for medical decision-making.
A quality management plan for physician groups and networks to improve performance in a systematic, coordinated, and continuous manner. This prototype of a quality management program provides the framework to meet National Committee for Quality Assurance (www.ncqa.org) and/or Joint Commission on Accreditation of Healthcare Organizations (www.jcaho.org) standards.
A physician office National Committee for Quality Assurance checklist to help you prepare your practice for managed care.

To obtain these materials and more information on TMA Physician Services, call (800) 523-8776; or email physician[dot]services[at]texmed[dot]org

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